WE SHIP WORLD WIDE!
We usually ship the products within 2 days after placed order. We are working with DHL Express as our shipping partner. You will receive a notification from DHL as soon your package has been picked up.
I have not received my order confirmation!
We will send an order confirmation to your e-mail within 24 hours after you placed your order. If you have not received it within this time frame, check your spam and contact us if you still can not find it!
Where is my order?
Once your order has been shipped, you will receive a delivery confirmation. There you will find a link to the shipping company's website where you can track your order. Remember that our delivery times refer to working days, so the holidays are not included.
Keep in mind that it can take 24-48 hours from the time you receive your delivery confirmation, until the package can be tracked.
Can I change / cancel my order?
Unfortunately, we can not make any changes to an order already placed. We are also very fast in handling your order and therefore we can not cancel it before it is sent. However, you always have the right to return your order to us for up to 14 days after you receive it. Our returns costs €9.99.
Can I exchange items?
Yes we do but we cannot guarantee that items are in stock when your return shipment reaches us. You are more than welcome to return the item you do not want to keep and then place a new order with the item you want instead.
Have you received my return?
Our return process takes up to 14 days from the day you sent back your return. Due to the high season, there may be delays in handling returns because the shipping companies did not work during the red days.
As soon as we have processed your return, you will receive a confirmation via e-mail and a refund according to the payment method you have chosen.
How do I pause my Klarna invoice?
You can pause your payment by logging in to your Klarna account, or to your Klarna app with your Bank ID. By going to the payment and pressing "report return", you pause your payment at no extra cost until your return has passed. As soon as the return has been handled, you will receive an update from Klarna. Your invoice has either been canceled or updated with a new amount.
Can I return a product on SALE
Yes you can do that! As long as the products are in original condition and are in their original packaging, it is possible to make a return!
An item is missing from my order
We have just opened a new warehouse in Sweden. Your items may therefore have been sent in separate shipments. The missing articles should reach you shortly. Take a look at the delivery information to check if your order was shipped in two separate shipments.
If your order was sent in a single shipment but you are missing an item, contact us and enter your order number, the name of the item and a picture of the item and your return note. We help you get the right side of everything!
I got the wrong article
We apologize if you have received an incorrect item in your shipment! Contact us and enter your order number, the name of the item and attach a picture of the item and your return slip. We help you get the right side of everything.
I have received a damaged shipment
If your shipment was damaged or opened upon delivery, contact us and attach a picture of the damaged shipment. Also make direct contact with your postal agent or transport provider and also report the incident.
Please contact us if you need help: email@example.com